Shipping Policy
Shipping Policy
Thank you for visiting and shopping at www.forevergreenwalls.com.au Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Standard |
3-5 business days |
Free for VIC when code used for orders over $250 - Cost Calculated at checkout |
|
Express Two Days |
2 business days |
Cost calculated at checkout |
|
FedEx Overnight * |
1-2 business days |
Cost calculated at checkout |
* Overnight delivery is only available for orders with delivery addresses within Victoria and only orders placed before 10:00am
Delivery delays can occasionally occur.
Where We Ship Too
www.forevergreenwalls.com.au ships to addresses within the AUSTRALIA
Please email us at admin@forevergreenwalls.com.au if you require shipping outside of Australia
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
(for overseas clients) Customs, Duties and Taxes
www.forevergreenwalls.com.au is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
www.forevergreenwalls.com.au is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Please contact us for further details on admin@forevergreenwalls.com.au
Returns Policy
Our returns and refunds policy provides detailed information about options and procedures for returning your order.